Shipping Policy

Effective Date: 27-09-2024
Last Updated: 27-09-2024

At Thumri, we aim to offer a seamless and efficient shopping experience. This Shipping Policy outlines how we handle the shipment of orders placed on our platform, including timelines, shipping charges, tracking, and more.

1. Shipping Destinations

• Domestic Shipping: We ship to all serviceable locations within [India/Your Country]. However, delivery may not be available in certain remote or restricted areas.
• International Shipping: Currently, we do not offer international shipping. Stay tuned as we expand our services in the future.

2. Shipping Charges

• Standard Shipping: Shipping charges, if applicable, are calculated based on the weight, dimensions, and destination of the order. These charges will be clearly mentioned at checkout.
• Free Shipping: Free shipping is available for orders above ₹200 (subject to the seller’s terms and conditions).
• Additional Charges: In cases of large or bulky items, special shipping fees may apply, which will be indicated at checkout.

3. Order Processing Time

• Processing Time: Orders are typically processed within 1-3 business days after receiving confirmation of payment.
• Sellers’ Processing Time: Processing times may vary depending on the seller's location, product type, and availability. Please refer to the seller’s page for specific processing times.
• Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

4. Estimated Delivery Time

• Standard Delivery: Depending on your location and the seller's warehouse, estimated delivery times vary between 3-7 business days for major cities and 7-14 business days for remote areas.
• Expedited Delivery: We offer expedited shipping options for certain products, ensuring delivery within 2-4 business days in select locations.
• Delivery Delays: While we strive to meet our delivery timelines, certain factors such as weather conditions, strikes, or courier delays may affect the delivery schedule. In such cases, we will notify you of any delays.

5. Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email or SMS, along with a link to track your shipment in real-time.
• You can also track the status of your order through the My Orders section of your account on the Thumri website.

6. Delivery Attempts

• Our courier partners will make two delivery attempts to deliver your package. If the recipient is not available during these attempts, the package will be returned to the seller.
• If you miss a delivery, our courier partners may leave a delivery notice or contact you to reschedule. Kindly ensure someone is available at the shipping address to receive the package.

7. Undeliverable Packages

• In rare cases, packages may be deemed undeliverable if the delivery address is incorrect, inaccessible, or incomplete. If an order is returned due to such issues, we will notify you and assist you with correcting the address or placing a new order.

8. Packaging and Handling

• All products are securely packaged to prevent any damage during transit. In the rare event that a product arrives damaged, please refer to our Return & Refund Policy for instructions on how to report the issue.
• If you receive a tampered package, please refuse to accept it and contact our customer service immediately.

9. Shipping Restrictions

• Certain products, such as hazardous materials, perishable goods, or items subject to shipping restrictions (e.g., alcohol, tobacco), may have specific shipping limitations based on local laws and regulations.
• We comply with all local regulations regarding shipping restrictions, and certain products may not be eligible for shipping to specific locations.

10. Seller-Specific Shipping

• Some of our third-party sellers may have their own shipping policies, delivery methods, and timelines. These will be indicated on the respective product pages.
• Thumri is not responsible for delays caused by seller-specific shipping practices, though we will assist in tracking and resolving any issues.

11. Change of Delivery Address

• If you need to change your delivery address, you may do so before your order is dispatched. Once the order is shipped, the address cannot be changed.
• You can update your address through the My Account section on the website or by contacting our customer service team.

12. Lost or Stolen Packages

• If you suspect your package is lost or has been stolen after delivery, please notify us immediately at Link. We will work with our courier partners to investigate and resolve the issue as quickly as possible.
• Thumri is not responsible for lost or stolen packages that are confirmed as delivered. We recommend using a secure shipping address where someone is available to receive the package.

13. Delivery Partner

• We partner with trusted courier services to ensure fast, reliable, and safe deliveries to your doorstep.
• Our delivery partners include Link. You can choose your preferred delivery service, if available, at checkout.

14. Contact Us

• For any shipping-related queries or concerns, feel free to reach out to our customer service team via our Help Center on the website.

15. Changes to the Shipping Policy

• Thumri reserves the right to modify or update this Shipping Policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically.

Thank you for shopping with Thumri! We are committed to providing you with the best service possible.