Effective Date: 27-09-2024
Last Updated: 27-09-2024

At Thumri, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you interact with our platform. By accessing or using our website and services, you consent to the terms described herein.

1. Information We Collect

We collect the following types of information when you use our platform:

a. Personal Information

• Account Information: When you create an account, we collect your name, email address, phone number, billing and shipping address, and other details necessary to complete transactions.
• Payment Information: We collect payment information (such as credit card details) to process purchases. This information is securely handled by our third-party payment providers and is not stored on our servers.

b. Non-Personal Information

• Device Information: We collect details about the devices you use to access our platform, such as IP address, browser type, operating system, and device identifiers.
• Usage Data: We collect data on your interactions with our website, including browsing behavior, pages viewed, links clicked, and items added to your cart.

c. Cookies and Tracking Technologies

• We use cookies, web beacons, and similar technologies to enhance user experience, remember preferences, and analyze website performance. You can manage cookie preferences in your browser settings.

2. How We Use Your Information

We use the information collected for various purposes, including:

• Order Processing: To process and deliver your orders, and communicate with you regarding the status of your purchase.
• Account Management: To manage your account, including logging in, password recovery, and providing access to your order history.
• Customer Support: To provide you with customer support, respond to your inquiries, and resolve any issues related to our services.
• Personalization: To offer tailored content, product recommendations, and promotional offers based on your interests and browsing behavior.
• Marketing: To send you marketing communications about our products, services, promotions, and events (with your consent).
• Security: To detect, prevent, and respond to fraud, security breaches, and potential violations of our terms of service.
• Legal Compliance: To comply with applicable laws and regulatory requirements, and enforce our legal agreements and policies.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

a. Service Providers

• We engage trusted third-party service providers to assist with payment processing, order fulfillment, website hosting, marketing, and analytics. These providers have access to personal data only to the extent necessary to perform their services and are bound by confidentiality obligations.

b. Business Transfers

• In the event of a merger, acquisition, or asset sale, your personal data may be transferred to the new owner or controlling entity, subject to the same privacy standards outlined in this policy.

c. Legal Obligations

• We may disclose your personal information if required to do so by law, in response to legal processes, or to protect the rights, property, or safety of Thumri, our users, or others.

d. Third-Party Sellers

• If you purchase from third-party sellers on our platform, certain information, such as your name, shipping address, and contact details, will be shared with the respective seller for order fulfillment purposes.

4. Your Data Rights

You have the following rights concerning your personal data:

a. Access and Correction

• You can access and update your personal information at any time through the My Account section of our website.

b. Data Portability

• You have the right to request a copy of the personal data we hold about you in a machine-readable format.

c. Erasure (Right to be Forgotten)

• You can request the deletion of your personal data from our systems, subject to certain legal obligations and retention requirements.

d. Withdrawal of Consent

• If you have given consent for marketing communications or other uses of your personal data, you can withdraw that consent at any time by contacting us or unsubscribing via the links provided in our emails.

e. Objection to Processing

• You have the right to object to the processing of your personal data for direct marketing or other purposes.

5. Data Security

We take the protection of your data seriously and employ industry-standard measures to safeguard your information, including:

• Encryption: We use SSL encryption to protect data transmitted between your device and our servers.
• Access Controls: Access to personal data is restricted to authorized personnel who need it to perform their duties.
• Regular Audits: We conduct regular security audits to ensure that our systems and practices meet current security standards.

However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

7. Children’s Privacy

Thumri is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected data from a child, we will take immediate steps to delete that information.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before sharing any personal data with them.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on this page with the updated "Effective Date." We encourage you to review this page regularly to stay informed about our data practices.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us at:
Link

Thank you for trusting Thumri. Your privacy is our priority.